Digital-First Public Experience: Federal CIO Expects Significant Impact in 2024

Federal Chief Information Officer Clare Martorana has stated that the increasing digital interaction between the U.S. public and the government will yield significant results in 2024, following the issuance of the “Delivering a Digital-First Public Experience” memo from the Office of Management and Budget in September 2023. The memo aligns with the implementations of the 21st Century Integrated Digital Experience Act, calling for a digital-first strategy in government services delivery. The original article can be found here.

Main Points:

• Americans are increasingly interacting with government services via digital media.
• The “Delivering a Digital-First Public Experience” memo is expected to drive significant impact in 2024.
• The memo is an implementation of the 21st Century Integrated Digital Experience Act, necessitating the digitalization of government services.

Embracing Digital-First Interaction

Americans are becoming more digitally connected with their government, underpinning the need for an efficient and accessible digital-first strategy in public services. Clare Martorana’s acknowledgement of this shift signifies the Federal Government’s commitment to adapting its service delivery to match the evolving expectations of a technologically progressive public.

Consequences of the Digital-First Memo in 2024

The “Delivering a Digital-First Public Experience” memorandum is projected to have substantial impacts in 2024. Its guidance aligns with the directives of the 21st Century Integrated Digital Experience Act, setting the direction for the Federal Government to meet the public’s expectations for accessible, efficient digital services.

Executing the 21st Century Integrated Digital Experience Act

The memorandum is an essential component of the execution of the 21st Century Integrated Digital Experience Act. Emphasizing a digital-first approach, the Act demands that government agencies digitize their services while prioritizing usability and accessibility for the public.

Conclusion

The statements by Federal CIO Clare Martorana amplify the critical narrative surrounding the adaptation of U.S. government services in response to the increasing reliance on digital interactions. The forthcoming year marks a significant period in which the memo’s influence will be realized, underscoring the relevance of a digital-first approach in the government’s public service delivery.

References and Further Reading

[1] “Federal CIO Clare Martorana Expects to See Impact of Digital Experience & Accessibility Memos in 2024”, Executive Gov. Retrieved from here.