The CDAO evaluation was really about decision rights
When the Pentagon announced that its inspector general was evaluating the Chief Digital and Artificial Intelligence Office in early 2024, it was tempting to ask for a verdict: Was the new organization working?
The final report produced a more revealing answer. The Department of Defense (DoD) Office of Inspector General (OIG) found that the Chief Digital and Artificial Intelligence Office (CDAO) was still operating without several foundational documents needed to make its responsibilities clear across the Department.
The problem was not a lack of ambition. CDAO had inherited data, analytics, digital services, and artificial intelligence (AI) responsibilities from four organizations. It was expected to set strategy, create policy, break adoption barriers, provide enabling services, and scale proven capabilities across one of the world's largest enterprises.
The problem was that a broad mandate does not tell thousands of people how authority should work at the boundary between organizations. Enterprise AI offices succeed or fail in those boundaries.